description

Customer experience management tool that helps business personalization through daily support and analysis.

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Skills and Features
Visual AnalyticsWeb-Based, Cloud, SaaSTaggingText AnalysisCustomer SegmentationPredictive ModelingKnowledge ManagementMulti-Channel Data CollectionNegative Feedback ManagementBenchmarkingTrend / Problem IndicatorsStrategic PlanningScorecardsProfitability AnalysisAd Hoc ReportsPredictive AnalyticsAnalyticsSentiment Analysis