ScreenMeet - Remote Support Software
ScreenMeet Real-Time Tools for Remote Support of Customers and Employees.
Increase First Contact Resolution by 35% by delivering better agent and customer experiences with more control over their data
*ScreenMeet provides Enterprise Remote Support for the Customer Experience Revolution. For enterprises looking to engage customers at all stages of their lifecycle, support in the digital era has never been more important. ScreenMeet delivers cloud-based remote desktop and web-only cobrowse solutions to the world’s largest service organizations. We make it simple for them to see, troubleshoot and.
Get your employees onboarded and resolve IT issues with an experience that is almost like being in person, using voice, video, and remote control, launched right from your ITSM platform
Rapidly connect with customers using the channel that works best for them It’s simple to add video calling and screen sharing to facilitate the move from in-person to online interactions seamlessly to accelerate resolution times, and improve the customer experience
When customers purchase goods or services, give them real-time digital service and sales assistance using live voice, video, or screensharing
Replace fragmented apps with a single platform for both agents and managers See everything at a glance and work natively within your CRM or ITSM in the browser — no switching screens needed
Eliminate data silos and store everything in one place With all the information you need at your fingertips, you can make educated decisions and resolve issues quickly and effectively
ScreenMeet is SOC2 Type 2 certified All data transmitted during a ScreenMeet session is encrypted using TLS and DTLS 1 2+ with AES-256-bit encryption Authentication to ScreenMeet is via your existing CRM platform credentials and therefore adheres to your internal password policies
Experience the joys of a low-maintenance, cloud-based solution that scales to your needs and builds on your existing platforms in a way that feels native No extra software required
Reduce time to resolution, cart abandonment rates, and operational costs Increase agent efficiency, revenue streams, and CSAT scores
in 3 simple steps:
FREE for 14 days
When you can actually show and share screens with somebody, you’re really able to teach them And so, customers really value that learning about our platform and our products
ScreenMeet is another unicorn we’ve all been chasing for a long time in customer services, the single pane of glass for the agent
Screen sharing is a critical capability to help our customers in this digital-first world With ScreenMeet's integration with Service Cloud, it also makes it seamless to use for our support engineers
With ScreenMeet’s capabilities, Zenni is now literally on the same page as our customers
We have the ability to connect to anybody as if we were there face-to-face to help support them
We also saw a 35% increase in first call resolution When you can see what your customers are seeing, you don’t need to describe it It’s so much easier to resolve
ScreenMeet is a prime example of the innovative technology partners we use to further enhance our easy and expert customer experience
We're able to help support machines outside of our domain altogether and get people up and running in a shorter period of time Without ScreenMeet, I don't know how simple this would have been for us
ScreenMeet is an extension of the Salesforce platform, and that is huge from an ongoing, maintenance of integrations perspective
